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AI Incident Response Agent

Future Enhancements

The AI Agent is part of Harness IR's intelligent incident management platform. While current features focus on incident documentation and communication analysis, additional AI-powered capabilities are in development.

The AI Incident Response Agent automatically captures and organizes incident response activities by monitoring Slack channels and Zoom meetings, ensuring teams maintain comprehensive records throughout the incident lifecycle.

Overview​

The AI Agent enhances incident response by:

  • Monitoring and analyzing Slack messages
  • Joining and summarizing Zoom meetings
  • Creating detailed timelines
  • Tracking action items
  • Maintaining incident context

Communication Integrations​

Slack Integration​

The AI Agent monitors incident channels to:

  • Capture team discussions
  • Record key decisions
  • Track action items
  • Build event timelines
  • Save important updates

Zoom Integration​

The AI Agent joins incident meetings to:

  • Monitor team discussions
  • Create meeting summaries
  • Document decisions
  • Track action items
  • Save key points

Microsoft Teams Integration​

The AI Agent joins incident meetings to:

  • Monitor team discussions
  • Create meeting summaries
  • Document decisions
  • Track action items
  • Save key points

Documentation Features​

Event Capture​

The AI Agent records:

  • Slack conversations
  • Zoom meeting content
  • Team decisions
  • Action items
  • Status updates
  • Follow-up tasks

Timeline Generation​

The AI Agent creates timelines from communications:

Status Update (Slack)
"Database failover completed successfully at 14:23 UTC"

Meeting Summary (Zoom)
"Team discussed performance issues and decided to roll back"

Action Item (Slack)
"TODO: Update monitoring thresholds for database connection pool"

Best Practices​

Channel Setup​

  • Create dedicated incident channels
  • Add AI agent to incident channels
  • Use consistent channel naming
  • Keep discussions focused

Meeting Setup​

  • Add AI agent to Zoom meetings
  • Use descriptive meeting titles
  • Speak clearly
  • Highlight key decisions

Communication​

  • Mark key decisions clearly
  • Flag action items explicitly
  • Post clear status updates
  • Use structured messages
  • Follow channel conventions

Documentation​

  • Review recorded events
  • Check timeline accuracy
  • Add context if needed
  • Fix any missing items
  • Save important findings

Next Steps​

Documentation​